Umlilo Energy

Warranty and Returns Policy

Photovoltaic Installations

Warranty of Work
The Contractor warrants all work for a period of (60) sixty months following completion. The Client is covered by Manufacturer’s Warranty for all defects to equipment and does not cover damages due to user’s usage. The Client is covered by Installers Warranty for all damages caused by installation errors including incorrect wiring, incorrect cables and connections.

Portable Power Stations

Ecoflow Return
The return service is currently available for South African orders only. If you are unsatisfied with your purchase, you may return the purchased items complete, unused, and in their original packaging within 30 days of receiving them for an exchange or refund. If 30 days have passed since your purchase, we cannot offer a refund or exchange.

For quality issues, we will give you a full refund or one-time free replacement within 30 days of receiving the items. Please collect the package first if your order has been shipped, and you want to return it. Then contact our EcoFlow Support via [email protected] to obtain instructions to return.

Please note that a double shipping fee may be deducted from the original payment if you reject the shipments. You’ll be charged for shipping and a transaction fee (4% for credit card users) in the event of a return on South Africa orders.

Return Process
Contact EcoFlow Support at [email protected] to start the return process. Please provide them with proof of purchase, such as an invoice. You will receive instructions on how to properly pack the products and return them to us.

Please make sure all components are included in the package.


After you have returned the product to our warehouse, we will issue a refund within 14 business days. You will be notified by email when your order is refunded. If you have not received the refund after 14 business days, please contact us via [email protected]. Please note that return shipping costs include shipping costs and handling fees.

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